Politica di rimborso

1 - HOW TO RETURN AN ITEM?


If you are not satisfied with your purchase and wish to return an item, please contact us within 48 hours of receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved.

Only items purchased directly from www.arstoreclub.com will be accepted. Returned items must be in their original packaging, including accessories, manuals and documentation.

Returned items must be unused, in the same condition we sent them to you, and in their original packaging. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged. The refund will not be executed until we have received the product as it was sent.

Non-returnable items include items damaged due to customer mishandling. Returns made without a receipt may be rejected. Arstore reserves the right to deny any return. 

In cases where the customer service team considers it, returns will not be made but exchanges will be made for a purchase voucher for a period of one year, extendable as long as the products have not been used. In cases such as customer errors the return will not be accepted.

In any case, except for a mistake on the part of the Arstore company, the change of a model or return will be the responsibility of the customer.


2 - HOW DO I CHANGE OR CANCEL MY ORDER?


Please contact us as soon as possible if you need to modify or cancel your order. Please be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made. Please note that any order that has already been packed or shipped cannot be modified or cancelled.