Shipping
Last updated: August 2026
This Shipping Policy explains how orders placed at Ar Store are prepared, shipped and delivered.
1 – ORDER PREPARATION AND DELIVERY TIMES
Orders are prepared and quality-checked within 2–4 business days, Monday to Friday, excluding public holidays. Every product is inspected before dispatch.
The estimated total delivery time is 10–15 business days from the date of purchase, including preparation time. This is an estimate, not a guaranteed delivery date.
Some destinations may be subject to additional customs, security or carrier controls. Delivery may therefore vary slightly depending on the country, local holidays, seasonal demand, weather, carrier workload or circumstances beyond our reasonable control.
The ordinary maximum delivery period is 30 calendar days from the date of purchase, except where the customer agrees to a different period or where applicable law provides otherwise.
2 – STANDARD SHIPPING: DDP, NO EXTRA CHARGES
Our usual standard shipping service is DDP (Delivered Duty Paid).
The customer pays nothing additional upon delivery. Ar Store manages and covers applicable import duties, import taxes and customs-clearance charges within the standard shipping service. The amount paid at checkout is the final amount for the order.
3 – FEDEX EXPRESS: DDU
FedEx Express is used only when the customer expressly selects this option at checkout or specifically requests and accepts it.
FedEx Express shipments are sent on a DDU (Delivered Duty Unpaid) basis. Import duties, taxes, customs charges or carrier clearance fees may therefore be requested from the recipient and are not included in the amount paid to Ar Store.
By selecting FedEx Express, the customer accepts responsibility for these destination charges and for providing any information required by customs or the carrier.
4 – TRACKING
A shipping confirmation and tracking information will be sent when available. Tracking may take several days to show its first update after the order enters the international logistics network.
Customers should monitor tracking and respond promptly to carrier requests or collection notices.
5 – SHIPPING INFORMATION
The customer must provide a complete and accurate name, delivery address, email address and telephone number. If an address error is reported before dispatch, we will make reasonable efforts to correct it, but changes cannot be guaranteed once logistics processing has begun.
Ar Store is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer. If a parcel is returned for this reason, any refund may be reduced by the actual, non-recoverable shipping, return, customs and handling costs, where permitted by law.
6 – DELIVERY ATTEMPTS AND COLLECTION POINTS
If delivery cannot be completed, the carrier may make another attempt or leave the parcel at an authorised collection point. The customer is responsible for collecting it within the carrier’s stated period.
If a parcel is returned because it was refused, not collected, or delivery repeatedly failed for a reason attributable to the customer, Ar Store may offer reshipment after payment of the new shipping costs or issue a refund after deducting actual, non-recoverable costs, where permitted by law.
7 – DELAYS, LOSS AND NON-RECEIPT
Carrier scans and proof of delivery are important evidence, but claims are assessed using all available information. If tracking shows delivery and the customer cannot locate the parcel, they must contact Ar Store promptly so that the delivery details can be reviewed.
If a shipment exceeds the expected period, stops updating for an unusual length of time or is confirmed lost, please contact us. Ar Store will review the tracking and available carrier information and, where loss is confirmed or delivery can no longer reasonably be completed, provide the remedy required by applicable law, which may include replacement or refund.
Delays caused by customs controls, carriers, force majeure, transport disruption or other circumstances beyond our reasonable control do not automatically make Ar Store liable for consequential losses. This does not limit the customer’s mandatory statutory rights.
8 – CANCELLATIONS
Customers may request cancellation before the order enters logistics processing. We will try to accommodate the request, but cancellation cannot be guaranteed once preparation, export processing or dispatch arrangements have started.
This section does not limit any statutory right of withdrawal that applies after delivery.
9 – CONTACT
For shipping questions, contact info@arstoreclub.com and include your order number.