Refund Policy

1 – HOW TO RETURN AN ITEM

If you are not satisfied with your purchase and wish to request a return, you must contact us within 7 days of receiving your order.

To initiate a return request, please email info@arstoreclub.com including:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our customer service team will review your request and provide further instructions if the return is approved.

Only items purchased directly from www.arstoreclub.com will be accepted.

Returned items must meet the following conditions:

  • Items must be unused, unworn, unwashed and in the same condition as received.

  • Items must be returned in their original packaging, including boxes, accessories, manuals and documentation.

  • Footwear must be returned in the original shoe box provided. The shipping label must not be placed directly on the shoe box.

  • Return requests must be submitted within 7 days of delivery.

  • Once approved, the item must be shipped back within 7 days of return authorization.

If the returned product is not in acceptable condition, Arstore reserves the right to refuse the refund or apply a partial refund.

Products that have been personalized or customized cannot be returned or refunded.

Non-returnable items include products damaged due to customer misuse, mishandling or improper care.

Returns made without proof of purchase may be rejected.

Arstore reserves the right to refuse returns that do not meet the conditions outlined in this policy.

In certain cases, an exchange or store credit may be offered with the customer’s explicit agreement. Customers are not required to accept store credit instead of a refund.

Except in cases of confirmed defect or shipping error attributable to Arstore, return shipping costs are the responsibility of the customer.

Approved refunds will be issued to the original payment method used at checkout.

Refund processing may take several business days depending on your payment provider.

2 – ORDER MODIFICATIONS AND CANCELLATIONS

If you need to modify or cancel your order, please contact us as soon as possible at info@arstoreclub.com, including your order number and requested modification.

Orders may only be cancelled or modified before they enter the logistics and dispatch process.

Once an order has been processed and forwarded to our logistics network, cancellation or modification is no longer possible.

3 – HOW TO BOOK A RETURN

Booking your return is simple:

  1. Email info@arstoreclub.com within 7 days of receiving your order to request return authorization.

  2. Once approved, securely package the item(s) including original packaging, boxes and accessories.

  3. Ship the return using a trackable shipping method.

We strongly recommend requesting a receipt and tracking confirmation from the carrier when sending your return.

All returned items must adhere to the conditions described in this policy for a refund to be processed.

Items that do not comply with these requirements or are sent outside the approved return window may be refused and returned to the sender.

IMPORTANT NOTES

  • Delivery times must not exceed 30 calendar days from the processing date. Refund requests related to delayed delivery will only be considered after this period has elapsed. 

    Delivery times shall not exceed 30 calendar days from the processing date, except in cases where tracking information confirms that the shipment remains in transit, is pending customs clearance, or is experiencing carrier-related delays beyond our control.

    Refund requests related to delayed delivery will only be considered if:

    • The 30-day period has elapsed; and

    • The tracking information shows no movement for a prolonged period; or

    • The carrier has officially confirmed the shipment as lost.

    If the shipment remains active within the carrier’s tracking system, no refund will be issued while the package is in transit.

    In cases where the carrier confirms the package as lost, Arstore reserves the right to either issue a replacement shipment or process a refund at its discretion.

  • If a package is marked as delivered by the carrier, claims for non-receipt may require additional verification before any resolution is offered.