Refund Policy
Last updated: August 2026
This policy explains the conditions for withdrawals, returns, exchanges, defects and refunds for purchases made through Ar Store.
1 – 14-DAY RIGHT OF WITHDRAWAL
Consumers may request a return without giving a reason within 14 calendar days from the date they, or a person designated by them, receive the order, where the statutory right of withdrawal applies.
To exercise this right, email info@arstoreclub.com before the 14-day period expires and clearly state your decision to withdraw. Include your full name and order number.
After notifying us, the goods must be sent back without undue delay and no later than 14 calendar days after the notification. Return instructions and the return address will be provided by customer service.
2 – RETURN CONDITIONS
Returned items must be:
- Unused, unworn and unwashed, except for handling reasonably necessary to inspect them.
- Complete and in the same condition in which they were received.
- Returned with their original packaging, accessories and documentation.
- For footwear, returned with the original shoe box protected inside suitable outer packaging; labels must not be attached directly to the shoe box.
The customer may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Proof of purchase is required. Returns sent without prior identification or sufficient order information may be delayed until they can be matched to a purchase.
3 – RETURN COSTS
For a voluntary return or change of mind, the customer pays the direct cost of returning the goods and must use a trackable shipping method.
If Ar Store confirms a manufacturing defect, damage attributable to us, or that an incorrect product was sent, Ar Store will bear the reasonable return or replacement shipping costs. Every product is quality-checked before dispatch, but this inspection does not limit the customer’s statutory rights.
4 – DAMAGE, INCORRECT ITEMS AND DEFECTS
Visible transport damage, an incorrect item or another issue apparent on delivery should be reported within 48 hours of receipt, with clear photographs or video of the product, packaging, shipping label and issue. This allows us to document the incident and seek a prompt solution.
The 48-hour notice period does not remove mandatory rights relating to a hidden manufacturing defect that could not reasonably have been detected on delivery.
Do not discard the product or packaging while the case is being reviewed. We may request additional evidence reasonably necessary to verify the issue.
5 – EXCHANGES AND SIZE CHANGES
Exchanges are subject to stock availability. For a size change or other exchange not caused by an Ar Store error or confirmed defect, the customer is responsible for return shipping and any new shipment cost communicated in advance.
Where appropriate, store credit may be offered only with the customer’s express agreement. The customer is not required to accept store credit instead of a refund to which they are legally entitled.
6 – EXCEPTIONS
Personalised or made-to-order products cannot be returned for change of mind where the applicable statutory exception applies.
Items identified before purchase as Outlet Grade B, display pairs or products with specific disclosed imperfections are not defective merely because of those clearly disclosed characteristics. This does not exclude returns where a statutory right of withdrawal applies or claims for an undisclosed defect.
Products damaged through misuse, improper care, accident or unauthorised alteration are not covered as manufacturing defects.
7 – REFUNDS
Once a valid return is received and inspected, the refund will be made to the original payment method. We may withhold reimbursement until the goods are received or the customer supplies evidence of having sent them back, whichever occurs first, where permitted by law.
For a valid statutory withdrawal, the refund includes the original standard delivery charge, if any. Any additional cost resulting from the customer choosing a more expensive delivery method, including FedEx Express, is not refundable beyond the cost of the least expensive standard delivery offered.
Payment providers may require several business days to display the refund after it has been issued.
8 – ORDER CANCELLATIONS
Contact us as soon as possible if you wish to cancel or modify an order. We will try to accommodate requests received before logistics processing starts, but cancellation cannot be guaranteed after preparation, export processing or dispatch arrangements have begun.
An inability to cancel before dispatch does not remove any statutory right of withdrawal that applies after receipt.
9 – ORDERS IN TRANSIT, DELAYS AND LOST PARCELS
A refund is not automatically issued solely because a parcel remains in active transit within the estimated delivery period. If the ordinary maximum period of 30 calendar days from purchase is exceeded, or tracking stops updating for an unusual period, Ar Store will review the available carrier information.
If loss is confirmed, or delivery can no longer reasonably be completed, Ar Store will provide the remedy required by applicable law, which may include replacement or refund. If tracking shows delivery but the customer reports non-receipt, all available delivery information will be reviewed before a resolution is determined.
10 – HOW TO REQUEST A RETURN OR REPORT AN ISSUE
Email info@arstoreclub.com with:
- Full name and order number.
- Whether the request concerns withdrawal, exchange, damage, incorrect item or defect.
- Photographs or video where relevant.
Do not send a return to an address obtained from the parcel label or without receiving return instructions, as international return locations may differ.
11 – STATUTORY RIGHTS
Nothing in this policy limits mandatory consumer rights under the law applicable to the customer.